Reward Store FAQs
You can see all the available rewards by browsing through the Membership Rewards Shop. Once you have decided on the reward you would like, simply add it to your shopping basket. Then, click the 'Review Shopping Basket and Check Out' button, and select whether you want to pay with your Membership Rewards points only, or with a combination of points and cash where this option is available. Once you have filled in the delivery and payment details, click the 'Checkout' button to submit your order. Your order will then be processed and dispatched to you.
You can check the status of your orders by clicking on the "My Transactions" option in the Membership Rewards Shop. Click on "My Profile" and then "My Rewards", where you will find the "My Transactions" tab.
Due to the variety of rewards available in the Membership Rewards Shop, the delivery policy and terms may differ from reward to reward. You can check the specific policies under the "Merchant Details" section for the respective partner and you can also see the "Rules & Restrictions" for each reward here. Please note that the delivery of certain rewards may involve custom, VAT or other charges, depending upon the shipping destination and the custom authorities of the destination country. Members might have to pay these charges to receive the delivery.
You can pay with AMEX for all "points & cash" orders on the Membership Rewards Shop. We use 3-D Secure from our Wirecard payment gateway to process your online payment. This process helps to reduce fraud, by adding an additional security layer for online transactions.
You can pay for reward using Membership Rewards points or for some rewards; you'll have the option to pay using a combination of Membership Rewards points and cash. Cash payments are process exclusively in KES [Kenyan Shilling] and your payment card will be charged accordingly.
You will receive an order confirmation by email immediately after placing the reward order. Please check your inbox and optionally the spam folder. Review the contents of your order and make sure your delivery address is complete and correct. Estimated delivery time could be different for each reward and is visible on the order confirmation email and on the order details page (in "My order History" page in the Membership Rewards Shop), for each reward separately. In case you notice any error in your email order confirmation or have any question related to the delivery of your reward order, please contact Loylogic You can follow-up the status of your order under My Order History in the Membership Rewards Shop.
Yes, gifts to someone else are permitted but only for delivery within the same country that you currently reside. For each order, you can use a different address but all the rewards inside a same basket/reward order will be associated to a unique address.
Retail and points prices for rewards offered on the Membership Rewards Shop may vary according to the seller's location. All reward prices are calculated daily and they depend on the respective currency exchange rates (provided by www.xe.com).
No. Order confirmation mail serves as the invoice copy for Membership Rewards Shop purchases.
Please find the Membership Rewards Shop Ts & Cs in the footer of the Membership Reward Shop. Additional terms specific to a reward may be displayed under "Additional information" on the "Reward detail" page and under "Merchant Details" page.
Vouchers and gift certificates (electronic or paper) bought on the Membership Rewards Shop are not replaceable if lost, stolen, destroyed or expired.
Generally, you cannot cancel a reward orders after it has been submitted. The cancellation policies vary between reward merchants however and reward-specific terms & conditions may apply. If you have any questions, please contact the respective merchant directly quoting the number stated in your order confirmation email. In cases where reward cancellations are possible, please contact the merchant directly to cancel your order. Your points will then be refunded to your Membership Rewards account, and if you also paid by cash, the amount you paid will be refunded onto your payment card. Please be advised that voucher orders/redemptions cannot be cancelled once placed, and vouchers are not replaceable if they expire or are lost, stolen or destroyed.
For all questions related to the delivery of your reward order, please contact the Reward Merchant. Go to Your Transactions to find the contact details of your Reward Merchant. For other questions or general inquiries about the Membership Rewards program, please do not hesitate to contact contact.
